Question 1

What is paintless dent repair (PDR) and how does it work?

Accepted Answer

Paintless dent repair is a process where trained technicians use specialized metal rods and glue-pull tools to gently massage a dent back to its original shape from behind the panel. There is no sanding, no filler, and no repainting, so your factory finish stays completely intact.

Question 2

What types of damage can PDR fix?

Accepted Answer

PDR is ideal for door dings, minor dents, larger dents and creases, and hail damage where the paint surface is not broken. If the paint is cracked or chipped, we will tell you honestly whether PDR is the right solution.

Question 3

Will PDR affect my factory paint or void my warranty?

Accepted Answer

No. Because paintless dent repair works the original metal from behind the panel without sanding, filler, or repainting, your factory finish, resale value, and any manufacturer warranty all stay intact.

Question 4

How is PDR different from traditional body shop repair?

Accepted Answer

Traditional body shops often fill, sand, and repaint a panel, which can take days and may not match the factory finish. PDR preserves your original paint, is typically faster and more affordable, and most small dents are completed in 30 to 60 minutes.

Question 5

Is PDR a permanent fix or a temporary solution?

Accepted Answer

PDR is a permanent repair. The dent is removed by restoring the metal to its original shape, so once it is done correctly the panel will not revert back.

Question 6

Will PDR work on my hail damage?

Accepted Answer

In most cases, yes. We perform a full multi-panel assessment and restore every affected panel to factory condition. As long as the paint is not broken, PDR is the preferred method for hail damage.

Question 7

How long does hail damage repair take?

Accepted Answer

It depends on the number of panels and the severity, but many hail repairs are completed the same day. After an assessment we will give you a clear timeline before any work begins.

Question 8

Do I need to file an insurance claim for hail damage?

Accepted Answer

Not necessarily, but many drivers choose to. We coordinate directly with your insurance adjuster, and in most covered claims you typically pay only your deductible.

Question 9

Will my insurance cover hail damage repair?

Accepted Answer

Most comprehensive auto policies cover hail damage. We work directly with your adjuster to coordinate the claim, and you usually pay only your deductible.

Question 10

How much does paintless dent repair cost?

Accepted Answer

Pricing depends on the size, depth, and location of the damage. Door ding removal starts from around $75, and every job comes with an itemized, honest estimate before we begin so there are no surprise charges.

Question 11

How do I get a free estimate?

Accepted Answer

Send us a few photos of your damage through our free estimate page and we will respond with a quote, usually within the hour. There is no obligation.

Question 12

Do you offer any warranty on repairs?

Accepted Answer

Yes. We stand behind our work and will not take payment until you have approved the final walk-through and are satisfied with the result.

Question 13

How do I pay?

Accepted Answer

Payment is collected after a final walk-through that you approve. For insurance hail claims you typically pay only your deductible.

Question 14

Do you really come to me — or do I need to drop my car off?

Accepted Answer

We come to you. PushPDR is a fully mobile service, so our technician travels equipped to your home, office, or anywhere in the Charlotte metro. There is no drop-off, no waiting room, and no rental car required.

Question 15

What areas do you serve?

Accepted Answer

We serve Charlotte, NC and the surrounding metro within about a 40-mile radius, including Fort Mill SC, Rock Hill SC, Concord NC, Huntersville NC, and Matthews NC.

Question 16

What are your hours?

Accepted Answer

We are open Monday through Friday 8am to 6pm and Saturday 9am to 4pm. We are closed on Sunday.

Question 17

Do I need to be present during the repair?

Accepted Answer

Not always. Many customers leave their vehicle accessible at home or work while we complete the repair. We will always do a final walk-through with you before collecting payment.

Everything You Need to Know About PDR

About Paintless Dent Repair

Hail Damage

Pricing & Process

Mobile Service & Areas

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